Platform features for multi-trade operators
ICON Field Service Management is SaaS software sold by ICON Imagineering, LLC to HVAC, electrical, plumbing, and appliance repair businesses — scheduling through settlement in one stack.
Operations
Dispatch matrix
Assign jobs, see tech status, and keep the board honest as the day shifts.
Calendar & routing views
Plan the week, spot gaps, and reduce windshield time with clearer schedules.
Inventory awareness
Track parts movement so the warehouse and the truck stay aligned.
Field
Offline-capable tech app
Capture diagnostics, photos, and notes when connectivity fails — sync later.
On-glass sign-off
Customers approve work digitally on-site so paperwork does not chase the invoice.
Live arrival tracking
Share a tracker link so homeowners know when the tech is coming.
Revenue
GBB estimates
Present Good / Better / Best options and convert approvals into jobs and invoices.
Invoicing & deposits
Generate payment links and deposit checkouts through Stripe.
Memberships
Sell recurring maintenance plans with Stripe Billing and priority dispatch rules.
Front office
AI receptionist (voice · SMS · chat)
Answer calls and texts, qualify leads, and book into the same CRM/jobs as web chat — including after hours. Included on Pro; optional add-on on lower tiers.
Lead capture & marketing tools
Public booking and lead forms that drop straight into your pipeline.
Admin analytics
See throughput, revenue signals, and operational bottlenecks without exporting to Excel first.